At ScentsCorner, your satisfaction is our top priority. We are committed to ensuring a smooth shopping experience. Please read our return policy carefully:
Eligibility for Returns:
- Returns are only accepted if there is a valid issue with the product, such as receiving the wrong item or a defective product.
- Customers must report any issue within 3 days of receiving their order.
- The product must be in its original, unused condition, with no signs of damage, tampering, or excessive use.
Damages During Shipping:
- We ensure that all orders are securely packed before dispatch. However, we are not responsible for damages caused by courier services during transit.
- Please inspect your package at the time of delivery. If there are visible signs of damage, inform the courier immediately and contact us with evidence.
Return Process & Evidence Requirements:
- To initiate a return, contact us via WhatsApp at 0334-2368261.
- Provide clear evidence of the issue, such as photos or videos of the product and packaging.
- Without valid evidence, we cannot process your return request.
Refund Policy:
- If your return request is approved after verification, the refund amount will be processed within 10 working days.
- Refunds will only be issued if the returned product passes our inspection and matches the condition described in the evidence provided.
Non-Returnable Situations:
- Any product damaged due to misuse or mishandling by the customer.
- Returns requested after the 3-day reporting period.
- Products that have been altered, used, or do not match the condition in which they were delivered.
Additional Notes:
- Please retain your original receipt and packaging until your return request is resolved.
- We reserve the right to refuse a return or refund if the conditions mentioned above are not met.
